Effective Date: October 26, 2024
At shadowing.app, we are committed to providing a transparent and ethical platform for language learners. We understand that situations may arise where a refund is necessary, and we want to outline our refund policy to ensure a fair and clear process for all parties involved.
- Subscription and Credits
- Monthly subscriptions are billed in advance
- Unused credits do not roll over to the next month
- Credits cannot be converted to cash or refunded
- You can cancel your subscription at any time
- Refund Eligibility
- New subscribers may request a refund within 7 days of their first subscription if they haven't used any credits
- Technical issues preventing service use may qualify for partial refunds
- Refunds are processed to the original payment method
- Non-Refundable Situations
- Used credits or completed learning sessions
- Subscriptions active for more than 7 days
- Violations of our Terms of Service
- Account sharing or unauthorized usage
- Try Before You Buy
We strongly recommend users explore our free tier before subscribing. This allows you to:
- Test basic shadowing features
- Access public content
- Evaluate the service quality
- Cancellation Process
- You can cancel your subscription anytime through your account settings
- Cancellation will take effect at the end of your current billing period
- You'll retain access to your uploaded content
- Contact Us
For refund requests or questions about our policy, please contact us at [email protected]. Include your account email and reason for the refund request.
This refund policy is subject to change, and any updates will be posted on our website. By subscribing to our service, you acknowledge and agree to these terms.
We are committed to providing a fair and valuable language learning experience for all our users.